Dynamics 365 Commerce is Microsoft’s unified commerce platform that helps retailers and businesses deliver consistent, personalized shopping experiences across physical stores, e-commerce, mobile, and call centers. By connecting point-of-sale, online storefronts, inventory, and customer data into a single system, it enables retailers to break down the silos between digital and in-store operations — giving customers a seamless experience and giving businesses a unified view of sales, stock, and customer behavior.
A modern, cloud-based POS system that runs on a variety of devices — from traditional registers to mobile tablets — enabling staff to check out customers, process returns, and access product information from anywhere on the shop floor. The POS works both online and offline, ensuring stores can continue operating during internet outages, with transactions automatically syncing once connectivity is restored, avoiding lost sales during downtime.
Provides the tools to build and manage a fully branded online storefront, including product catalogs, promotions, and checkout experiences — all connected to the same backend data as physical stores. This means pricing, promotions, and inventory stay consistent across every channel, eliminating the common problem of online and in-store systems showing conflicting information to customers.
Coordinates orders regardless of where they originate — online, in-store, call center, or marketplace — and where they’re fulfilled, supporting flexible options like buy-online-pickup-in-store (BOPIS), ship-from-store, and cross-channel returns. This flexibility improves customer convenience while helping retailers optimize fulfillment costs by using the most efficient inventory source for each order.
Gives real-time visibility into stock levels across every store, warehouse, and distribution center, so staff and systems always know exactly what’s available and where. This prevents overselling out-of-stock items online, enables store associates to check availability at nearby locations for customers, and helps retailers make smarter inventory allocation decisions across their network.
Equips store associates with a complete view of each customer’s purchase history, preferences, and loyalty status, enabling more personalized service and targeted product recommendations — whether in-store or online. AI-driven personalization can also automatically tailor product suggestions and promotions to individual shoppers based on their browsing and purchase behavior, increasing conversion and average order value.
Helps store managers handle daily operational tasks — staff scheduling, task assignments, and performance tracking — from a centralized system. Task management tools ensure store checklists (like restocking or visual merchandising) are completed consistently across all locations, helping maintain brand standards and operational efficiency at scale.
Supports sales through call centers and virtual selling channels, giving remote agents the same customer and inventory data available to in-store staff. This allows businesses to offer consistent, informed service whether a customer calls in, chats online, or visits a physical location — extending the reach of the sales team beyond the traditional store floor.
Ideal for retailers and brands operating across multiple channels — physical stores, e-commerce, and call centers — particularly businesses looking to unify fragmented systems, improve the customer shopping experience, and gain real-time visibility across their entire retail operation.
Key Benefits :
Yes. The point-of-sale system supports offline mode, allowing stores to continue processing transactions during internet outages. Once connectivity is restored, transactions automatically sync with the central system, preventing lost sales during downtime.
Yes. It's built as a true omnichannel platform, meaning pricing, promotions, and inventory data stay consistent whether a customer shops online, in-store, or through a call center — all connected to the same backend system.
Omnichannel inventory visibility provides real-time stock data across all stores, warehouses, and distribution centers, ensuring both staff and customer-facing systems always reflect accurate, up-to-date availability.
Yes. The clienteling feature gives store associates a complete view of each customer's purchase history, preferences, and loyalty status, enabling more personalized recommendations and service, whether in-store or online.
Yes. It integrates natively with Dynamics 365 Supply Chain Management for unified inventory and fulfillment data, ensuring stock information stays synchronized between retail operations and warehouse/distribution systems.
Yes. Store Operations Management tools allow managers to handle staff scheduling, task assignments, and performance tracking from a centralized system, helping maintain consistent operations and brand standards across all locations.
Implementation timelines depend on your organization's project complexity, number of users, billing models, and integration requirements. Our team provides a detailed timeline after an initial discovery and consultation session.
No. The interface is intuitive and familiar to users of other Microsoft 365 applications. We also provide structured training as part of our implementation service to ensure your team is confident using the system.
